Privacy Policy

1. Who we are

Zapna Softwares operates Zapna, a technology platform that helps Indian supermarkets publish catalogs, accept online orders, manage picking and substitutions, coordinate pickup or delivery, and support customers after checkout.

Registered office: Annakallunkal Vattachal House, Thengana, Perumpanachy PO, Kottayam 686536, Kerala, India. Contact: joel@zapna.shop.

2. Information we collect

We may collect name, contact details, account details, delivery addresses, cart activity, order history, store preferences, substitution choices, support requests, return or refund evidence, device/session data, fraud-prevention signals, and communication preferences.

For payment handling, Zapna may receive payment status, transaction reference, refund status, and settlement-related references from the payment provider. Zapna does not ask customers to share card numbers, UPI PINs, banking passwords, OTPs, wallet credentials, or other payment secrets.

3. How we use information

We use personal data to create and secure accounts, show store catalogs, process carts and checkout, coordinate picking, substitutions, delivery and pickup, send service notifications, handle cancellations, returns, refunds and support, prevent fraud or abuse, maintain tax/order/audit records, improve platform reliability, and comply with Indian law.

4. Sharing and processors

We share only the data needed for the relevant purpose with the supermarket fulfilling the order, authorized store operators, delivery partners, payment providers, messaging and email providers, support tools, hosting/security vendors, analytics providers, ERP or inventory connectors, and government or law-enforcement authorities when required by law.

We do not sell customer personal data.

5. Cookies and device data

Zapna may use cookies, local storage, and similar technologies for login sessions, security, cart continuity, preferences, diagnostics, and service improvement. Browser controls may allow customers to block or clear cookies, but some service functions may stop working correctly.

6. Retention

We retain personal data only as long as needed for order fulfillment, support, dispute handling, fraud prevention, legal compliance, tax and audit obligations, and legitimate business records. Some order, tax, audit, refund, and dispute records may be retained or anonymized where Indian law requires or permits retention.

7. Your rights and choices

Customers may request access, correction, consent withdrawal, account deletion, or data export by contacting Zapna. We may verify the request before acting and may retain limited information where required for law, security, financial records, fraud prevention, or dispute handling.

8. Children's privacy

Zapna is intended for users who can place lawful grocery orders. If a parent or guardian believes a child has provided personal data without appropriate consent, they should contact Zapna for review and deletion where applicable.

9. Security

We use reasonable technical and organizational safeguards for customer, store, order, support, and payment-reference data. Customers should keep passwords, OTPs, UPI PINs, payment credentials, and device access private.

10. Contact and grievance

For privacy questions, data requests, complaints, or grievance escalation, contact joel@zapna.shop. Include only the information needed to identify the account or order and avoid sharing OTPs, payment PINs, passwords, or banking credentials.

11. Updates

Zapna may update this Privacy Policy to reflect changes in law, service features, security practices, or operational requirements. The updated version will be posted on this page with a revised date.